Opinion of Self-Service Kiosks amongst Different Age Groups

Self-service kiosks at restaurants are only one example of emerging automation technology in this age of automation. While most younger folks have grown up with technology and undoubtedly handle any new technology well, what is the opinion of the older generation? Tillster (a restaurant ordering solution company) has partnered with research firm SSI to conduct a survey on this topic and the results may surprise you!

Tech-savvy millennials and generation-z kids are the most open to self-service options--BUT, the older age groups are not too far behind! Check out the graph below.

Source: https://www.tillster.com/resources/self-service-kiosk-index-2018-q1

This is good news for the future of self-service kiosks. If self-service kiosks were more normalized, the general population would definitely be accepting!