Yet another example of self-service technology in today’s world can be found in the healthcare industry. Patient portals are becoming a common tool used by healthcare providers across the country to handle and manage users. You may have encountered a patient portal while scheduling your doctor visit or after a lab visit to receive your results. At the bare minimum, these patient portals allow you to view your test results, schedule appointments, and contact your healthcare providers. More advanced portals may offer additional features such as bill payments, prescription refills, and extra data and charts. It may seem like a concept that you could glance over, but the rise of self-service technology is apparent in numerous fields today.