How Tribe Sauna + Ice saves $210+ per day with KioskBuddy

Tribe Sauna + Ice offers premium sauna and ice bath experiences, including unstaffed hours reserved for members.

They had three things they needed to accomplish:

1. Collect a signed waiver before anyone uses the facilities.

2. Take payment on the spot and tie it to the waiver for clean reporting.

3. Allow customers to purchase drinks and snacks from a separate self-service kiosk.

Why they chose KioskBuddy

When we asked why they chose KioskBuddy to solve these problems, here's what they had to say:

• Square integration:

  "All sales land in our existing merchant backend, so revenue and product reporting stay unified."

• Web Checkout Flow:

  "Places the waiver first, then payment—covering risk and educating guests about the session and safety."

• Responsive support:

  "From the initial demo, KioskBuddy's customer success team answered questions quickly and made rollout effortless."

The waiver workflow they achieved with KioskBuddy

Here's what the final customer experience looks like:

1. Member arrives with a friend and heads to the “Casual Pass” kiosk.

2. Guest selects the pass and completes the waiver on-screen.

3. Guest pays via KioskBuddy & Square.

4. Square payment triggers SMS barcode delivery.

5. Guest scans the barcode at speed gates for immediate entry.

6. Waiver is timestamped and stored, linked to the Square payment.

And in addition to their guest passes kiosk, they also integrated a self-service kiosk for purchasing drinks and snacks.

Results with KioskBuddy

• ~$210+ saved per day in staffing during unstaffed windows.

• Higher product revenue while unstaffed (drinks, electrolytes, merchandise) because guests can self-purchase.

• Confidence & compliance - Every casual visit has a signed, timestamped waiver tied to the transaction.

• Scalability - The same flow plugs into their booking system and access control without adding headcount.